DX is one of China’s original direct business to consumer e-commerce retailers and continues to be a leading retailer today with over 1 million customers and 400 suppliers.
DX has the best warranty in the industry. All items are covered by a 5 day dead on arrival warranty. Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty.
DX customer service is available 24 hours a day 7 days per week through Customer Service Express or through online chat.
DX has the industry’s first active, independently moderated, uncensored feedback forum. All moderators are international customers not DX employees, for your confidence.
DX is the first and only retailer in the industry to offer local access phone numbers. Allowing customers in the 8 supported countries to call DX without incurring international charges.